Support
Most questions are answered below. If yours is not, write to us and a person will reply.
For attendees
- Who can use LearnersBench?
- LearnersBench is for training provider staff – programme managers, tutors and administrators. Learners do not sign in. If you need access, ask your organisation's administrator to add you.
- Why is a learner marked "needs checking"?
- The eligibility check could not confirm every rule. This usually means a postcode we could not look up, or eligibility answers that have not been filled in yet. Open the learner, complete the missing details and save – the check runs again straight away.
- Is the ILR file ready to submit?
- The export is a draft built from the details you have entered. Fix anything listed under "things to fix", then always run the file through the official ILR validation tool before submitting it.
For organisers
Step-by-step guides to the main tasks. Open one to see the steps.
Chat with us
Answers come from our support assistant. Do not share passwords or card details.
Support: Hello. Ask me about bookings, tickets, cancellations or running an event. For changes to a booking, a person on our team can help by email.
Still stuck?
Email team@learnersbench.com with your booking reference and we will sort it out.